Call Centre Services Program
Department Introduction
The Call Centre Services Program is a four-semester program within the
scope of the Office Services and Executive Assistant Department. A qualified labour
force with the necessary experience, strong persuasion ability, and high
communication skills are needed in order to ensure the development of the
rapidly growing call centre sector in Turkey and to expand its scope of
activity and influence. In order to meet this need, the Call Center Services
Program is a program that provides service in daytime and has a capacity of 80
students.
The Aims and Objectives of the Program
In world where the importance of service quality is increasing day by
day, call centre management is a program that has the power to meet this need
in the first degree. Service quality and customer satisfaction, which are the
most important elements that determine consumer preferences, have become the
primary targets in all sectors. In this context, the department aims to train
qualified manpower who can manage the basic business process from production to
sales in a business. The department equips students with the skills to easily
access opportunities in globally operating institutions. Starting their careers
as agents or supervisors, the graduates have the potential to advance to mid-
and senior-level management positions based on their achievements.
Post-Graduation Career Opportunities
The largest employment areas for graduates are mainly call centres due
to the characteristics of the program. In addition, students who graduate from
the program can also work in public institutions and organizations.
Vertical and Horizontal Transfer Opportunities
Public Relations
Public Relations and Advertising
Public Relations and Promotion
Communication
Communication Sciences
Communication Arts
Human Resources Management
Business
Business Information Management
Logistics Management
Media and Visual Arts
Media and Communication
Advertising and Public Relations
Technology and Information Management
New Media
New Media and Journalism
New Media and Communication
Management Information Systems